User research expertise
Pragmatic user research consultancy for teams and individuals who need clarity, direction or practical support.
With 24+ years’ user research experience, I can meet you where you are, understand what you need, speak honestly and leave you feeling clearer.
Where I can help
Research delivery challenges:
You need user research but don’t have the capacity to run it
You need a researcher to cover for holiday, illness or peak workload
Your research or process feels messy and hard to use
You’re guessing too much and need evidence to guide decisions
You need help to explain to people in your organisation why user research is important
Improving research practice:
You’re a researcher wanting to develop your research skills
You’d like someone to sense-check what you’re doing
You’ve hired a researcher and you want to offer them expert support
You’re a design or product person and want the skills to do research yourself
Career and personal development:
You want a supportive space to think about your career direction
You’re looking to grow, transition or make sense of your next step
You’re feeling isolated, perhaps as a sole researcher or in a management role
You need to develop your professional confidence
You need support to manage overwhelm, cognitive load and work-life balance
Small business and start-up support:
You need a clearer understanding of who your customers are and what they really need
You want to learn how to get meaningful and actionable customer feedback to inform business decisions
You need to improve your website, product or service but are unsure where to start
Engagements structured to suit you
Think of these as examples, not a menu. If you don’t see exactly what you’re looking for or are not sure what you need, together we can shape something that fits.
I recommend lightweight, efficient, proportionate user research to my clients. I believe in doing the right amount of research to answer the question - no more, no less.
Coaching and mentoring can help you do better research yourself, or support you with soft skills, career planning, work-life balance and personal development.
Running user research
From planning and recruitment through to analysis and recommendations, I design and run research that gives teams the evidence they need to make confident decisions. Whether you're exploring a new opportunity, testing an idea or trying to understand what's really happening for your users, I can help uncover the actionable insights.
Good for: teams who need answers quickly, small businesses, organisations without dedicated research support.
Research ops & practice setup
Good research depends on more than individual projects. I help teams put the right processes, tools and ways of working in place so research is easier to run, easier to scale and more useful across the organisation. From participant recruitment and consent processes to templates and governance, I can help create a research practice that works.
Good for: growing teams, organisations investing in research for the first time, teams with inconsistent or fragmented research practices.
Extra pair of hands
Sometimes you simply need additional capacity. I can slot into existing teams to help deliver research, support ongoing projects or pick up work that's struggling to find a home. Whether it's a few days of support or a longer engagement, I adapt to the way your team works and help keep things moving.
Good for: busy teams, periods of peak demand, sickness cover, projects that need extra momentum.
Mentoring & coaching
Research can be challenging, especially when you're working alone, stepping into a new role or trying to develop your practice. Through regular coaching and mentoring sessions, I help researchers think through challenges, build confidence, strengthen their skills and navigate career decisions. As a qualified coach, I create a supportive space to reflect, learn and grow.
Good for: researchers at any stage of their career who want support, challenge and encouragement.
Advisory & consultancy
Not every problem needs a research project. Sometimes you need help working out what questions you're really trying to answer, what approach is most appropriate and where research will add value. I provide independent advice, helping teams shape plans, avoid common mistakes and make better decisions about where to invest their time and effort.
Good for: product leaders, design leaders, founders and teams planning research or making strategic decisions.